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“Service charge will be added to your bill"

service charge

Have you noticed that a new charge is being added to your bill in most restaurants when you eat out? They call it a “service charge”. In order for the restaurant to provide a waiter to come to your table and take orders and serve your food, they will add a fee.

They don’t even pretend it’s a gratuity for the staff. They brazenly name it for what it is - and it’s usually a massive 12.5%.

In fairness, it isn’t a secret. They do tell you, in rather small type, at the very end of the menu, that “an optional (or discretionary) 12.5%”  will be added to your bill. But it seems strange to me - what if John Lewis added 12.5% at till every time you shopped? Or M&S? Or any shop large or small?


When utility companies put their prices up by 8 or 9%, there's a public outcry, but when restaurants add 12.5% few people seem to care. Are we all so rich that we don’t care? Or are we so British that we would be far too embarrassed to say 'no' in a restaurant, but we don’t mind marching in protest about utility companies?

© Brian Smith 2015